Chief Information Security Officers (CISOs) have some serious responsibilities on their shoulders as they single-handedly carry the security policies and enforcement, which are directly proportionate to an entire company’s success or downfall. CISO’s insights and knowledge allow a company to balance out supporting its internal team while guarding the organization’s data and...

The holiday season is here, and with it comes a new era for IoT to shine. As homes, businesses, and supply chains become more interconnected, holiday traditions are being reshaped by IoT innovations—from energy-efficient ornament lights to automated gift delivery systems and beyond. This article explores how IoT is revolutionizing holiday celebrations and why businesses should embrace...

AI-powered e-commerce platforms scale SMB operations by providing sophisticated pricing analysis and inventory management. Encryption and blockchain applications significantly mitigate concerns about data security and privacy by enhancing data protection and ensuring the integrity and confidentiality of information. A 2024 survey of 530 small and medium-sized businesses (SMBs) reveals that AI...

The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance....

Artificial intelligence has already had a positive effect on several industries, but unfortunately, this popularity and success have caused some wrongdoers to attempt to capitalize on the AI boom in unethical and illegitimate ways. One such practice is known as “AI washing,” and it is arguably one of the biggest threats to the continued growth of AI. AI washing is most easily...

Traditional business intelligence (BI) tools have long struggled to keep pace with modern business demands. Despite their decades-long use in supporting data-driven decision-making, they come with limitations such as static dashboards, manual analysis, and dependence on technical experts. The Rise of Augmented Analytics Augmented analytics represents a groundbreaking approach that integrates...

Banks suffered an astounding $485.6 billion loss to fraud and scams last year, highlighting the urgent need for them to outpace criminals. Fraud analytics plays a crucial role in enabling banks to transition from merely reacting to fraud to proactively preventing it. Explore how fraud analytics helps detect and prevent various types of fraud, minimizing financial losses and improving customer...

Access to real-time data and insights has become critical to decision-making processes and for delivering customised user experiences. Industry newcomers typically go to market as ‘real-time’ natives, while more established organisations are mostly at some point on the journey toward full and immediate data capability. Adding extra horsepower to this evolution is the growth of...

The COVID-19 pandemic has brought mental health to the forefront, with over a billion people annually seeking help from therapists and clinicians to address issues like depression, anxiety, and suicidal ideation. This rising demand has pushed healthcare and therapeutic institutions to adopt smarter technologies like artificial intelligence (AI) and machine learning (ML) to enhance patient care...

In today’s digital era, cloud computing has become a cornerstone of application modernization and digital transformation. By 2025, it’s anticipated that over 85% of organizations will adopt a cloud-native approach for application development. Yes, you read that correctly! The primary goal of this approach is to streamline development processes, enhance scalability, and boost...

The healthcare system we inherited was a reflection of stagnation. Outdated systems and inefficient processes had become the norm, leaving healthcare professionals in a constant struggle to meet the ever-growing demands of modern medicine. This environment was not only challenging for providers but also frustrating for patients. Inefficient, archaic practices highlighted how far healthcare had...

Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact...