Large Language Models (LLMs) are considered to be an AI revolution, altering how users interact with technology and the world around us. Especially with deep learning algorithms in the picture data, professionals can now train huge datasets that will be able to recognize, summarize, translate, predict, and generate text and other types of content. As LLMs become an increasingly important part...

What are some common challenges and issues businesses face with code optimization when implementing AI solutions? Businesses implementing AI solutions often encounter several challenges with code optimization, mainly due to the dynamic and complex nature of AI systems compared to traditional software optimization. Achieving optimal AI performance requires a delicate balance between code, model,...

From your experience, can you provide examples or case studies where AI has led to increased productivity or more efficient work schedules in financial organizations? At Zennify, we use our in-house LLM called Arti – our internal ChatGPT to help with content creation and internal content discovery. This has increased productivity for our marketing team when creating assets like blog...

Can you tell us a little about your background and what interested you in pursuing a career in the technology industry? Prior to joining the Zendesk family, I was the founder of Talkdesk and Cleverly, which was acquired by Zendesk in 2021. In between I also became a Venture Capital investor. Around 2016, Artificial Intelligence (AI) started to gain popularity in the tech industry, especially...

Dev, can you start by sharing the journey that led you to establish QueryPal and what inspired you to focus on transforming customer support through AI-powered ticket automation? The journey to QueryPal began with my experiences at Google and PayPal, where I saw firsthand the challenges of scaling customer support. I realized that while AI was transforming many industries, customer support...

Shaun, could you please introduce yourself and elaborate your role as a CEO of NINJIO? I’m Shaun McAlmont, CEO of NINJIO Cybersecurity Awareness Training. I came to NINJIO after decades leading organizations in higher education and workforce development, so my specialty is in building solutions that get people to truly learn. Our vision at NINJIO is to make everyone unhackable, and I...

Aurelien, could you elaborate on how your professional experiences and background have contributed to your current position as Product Manager of Esker? Prior to my current position as Product Manager of Esker’s Customer Service solution suite, I managed Esker technical support teams both in France and the US. I wanted to use the customer knowledge I gathered while helping Esker customers...

As we approach 2025, the technological landscape continues to evolve at an unprecedented pace. The rapid development of emerging technologies is poised to revolutionize industries ranging from transportation to healthcare over the next decade. Innovations like causal AI and next-generation large language models (LLMs) are set to transform traditional methods, enabling businesses across sectors...

Generative AI – a technology wonder of modern times – has revolutionized our ability to create and innovate. It also promises to have a profound impact on every facet of our lives. Beyond the seemingly magical powers of ChatGPT, Bard, MidJourney, and others, the emergence of what’s known as RAG (Retrieval Augmented Generation) has opened the possibility of augmenting Large...

Marketing organizations are increasingly adopting artificial intelligence to help analyze data, uncover insights, and deliver efficiency gains, all in the pursuit of optimizing their campaigns. The era of AI augmentation to assist marketing professionals will continue to gain momentum for at least the next decade. As AI becomes more pervasive, this shift will inevitably reshape the makeup and...

The amalgamation of artificial intelligence (AI) and wearable technology has transformed how healthcare providers monitor and manage patients’s health through emergency responses, early-stage diagnostics, and medical research. Therefore, AI-powered wearables are a boon to the digital era as they lower the cost of care delivery, eliminate healthcare providers’ friction, and optimize...

In a turn of events worthy of a sci-fi thriller, Large Language Models (LLMs) have surged in popularity over the past few years, demonstrating the adaptability of a seasoned performer and the intellectual depth of a subject matter expert. These advanced AI models, powered by immense datasets and cutting-edge algorithms, have transformed basic queries into engaging narratives and mundane reports...