Can you tell us a little about your background and what interested you in pursuing a career in the technology industry? Prior to joining the Zendesk family, I was the founder of Talkdesk and Cleverly, which was acquired by Zendesk in 2021. In between I also became a Venture Capital investor. Around 2016, Artificial Intelligence (AI) started to gain popularity in the tech industry, especially...

The business landscape has been transformed by over 75% in the past few years with the help of numerous technologies. One such marvel is augmented intelligence, which has emerged as a potent ally for human users, enhancing business capabilities by up to 60%. This technology represents a synergy between human expertise and machine learning (ML), redefining how human intelligence approaches...