The holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance....

What are some common challenges and issues businesses face with code optimization when implementing AI solutions? Businesses implementing AI solutions often encounter several challenges with code optimization, mainly due to the dynamic and complex nature of AI systems compared to traditional software optimization. Achieving optimal AI performance requires a delicate balance between code, model,...

Can you provide a brief overview of your background and your current role as the Co-founder and CEO at BeyondID? I have over 20 years of building and leading enterprise software and services companies. As CEO, I’m committed to building a world class organization with the mission of helping our customers build secure, agile, and future-proof business. I pride in partnering with customers...

From your experience, can you provide examples or case studies where AI has led to increased productivity or more efficient work schedules in financial organizations? At Zennify, we use our in-house LLM called Arti – our internal ChatGPT to help with content creation and internal content discovery. This has increased productivity for our marketing team when creating assets like blog...

Dev, can you start by sharing the journey that led you to establish QueryPal and what inspired you to focus on transforming customer support through AI-powered ticket automation? The journey to QueryPal began with my experiences at Google and PayPal, where I saw firsthand the challenges of scaling customer support. I realized that while AI was transforming many industries, customer support...

Paige, kindly let our readers know how Seismic perceives the role of AI in evolving customer experiences and go-to-market (GTM) processes based on recent data. At Seismic, we believe enablement is a mission-critical function that turns strategy into reality, and generative AI is creating an industry-defining moment for GTM and enablement teams. It is changing everything about the sales process,...

Piers, congratulations on your appointment as the new CEO of The ai Corporation. Can you share your vision for leading the organization into the fuel and mobility payments sector? Our vision at The ai Corporation (ai) is to revolutionise the retail fuel and mobility sector with secure, efficient, and seamless payment solutions while leading the charge against transaction fraud. ai delivers...

Bernard, kindly brief us about Generative AI and its impact on various industries such as retail, healthcare, finance, education, manufacturing, marketing, entertainment, sports, coding, and more? Generative AI (GenAI) is revolutionizing multiple sectors by enabling the creation of new, original content and insights. In retail, it’s personalizing shopping experiences; in healthcare,...

As we have entered the digital era, data and analytics strategies (D&A) have become important, as these technologies can transform any business during a massive data spike. According to global research, it was observed that around 2.5 quintillion bytes of data are produced by IT companies every day; therefore, to understand the importance of data, every employee must be data literate. For a...

Access to real-time data and insights has become critical to decision-making processes and for delivering customised user experiences. Industry newcomers typically go to market as ‘real-time’ natives, while more established organisations are mostly at some point on the journey toward full and immediate data capability. Adding extra horsepower to this evolution is the growth of...

The business landscape has been transformed by over 75% in the past few years with the help of numerous technologies. One such marvel is augmented intelligence, which has emerged as a potent ally for human users, enhancing business capabilities by up to 60%. This technology represents a synergy between human expertise and machine learning (ML), redefining how human intelligence approaches...

Chatbots, powered by artificial intelligence (AI), are fundamentally changing how businesses operate and enhancing productivity and efficiency. Chatbots are computer programs designed to simulate conversation with human users via text or voice. From simple FAQ bots to complex virtual agents, chatbots are automating business processes and transforming how companies interact with customers and...