Paige, kindly let our readers know how Seismic perceives the role of AI in evolving customer experiences and go-to-market (GTM) processes based on recent data. At Seismic, we believe enablement is a mission-critical function that turns strategy into reality, and generative AI is creating an industry-defining moment for GTM and enablement teams. It is changing everything about the sales process,...

Piers, congratulations on your appointment as the new CEO of The ai Corporation. Can you share your vision for leading the organization into the fuel and mobility payments sector? Our vision at The ai Corporation (ai) is to revolutionise the retail fuel and mobility sector with secure, efficient, and seamless payment solutions while leading the charge against transaction fraud. ai delivers...

As we have entered the digital era, data and analytics strategies (D&A) have become important, as these technologies can transform any business during a massive data spike. According to global research, it was observed that around 2.5 quintillion bytes of data are produced by IT companies every day; therefore, to understand the importance of data, every employee must be data literate. For a...

Chatbots, powered by artificial intelligence (AI), are fundamentally changing how businesses operate and enhancing productivity and efficiency. Chatbots are computer programs designed to simulate conversation with human users via text or voice. From simple FAQ bots to complex virtual agents, chatbots are automating business processes and transforming how companies interact with customers and...

Could you share a couple of customer examples where Stibo Systems’ solutions have significantly contributed to their growth and efficiency? How did multi-domain MDM play a role in this? Stibo Systems has a robust customer base of about 600, and each customer has had results using our solutions. We help with data operations and internal efficiencies around managing data, but more...

Raj, please share key insights into your role as the Founder and CEO of Techwave and your journey contributing to its rapid growth. As the Founder and CEO of Techwave, my journey has been one of relentless pursuit of excellence and innovation. Steering Techwave from its inception to becoming a global leader in digital transformation services has been both challenging and rewarding. My role has...

Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact...

Business in a dynamic environment no longer considers data a luxury; it’s the fuel that makes wise decisions and drives business success. Imagine real-time insights at your fingertips regarding your customers or the ability to identify operational inefficiencies buried in data sets. Be empowered to drive growth by making data-driven decisions that enable you to optimize marketing...

What is your vision for the future of robotics and its potential to further transform industries, education, and society as a whole? Robotics has significant transformative potential. They will make industries more efficient and adaptable, introducing new business models and changing how sectors like healthcare and manufacturing operate. Robots can address challenges like elder care and urban...

The rise of Generative AI (GenAI) has enormous potential for the banking and finance industries. By utilizing GenAI, banks and credit unions speed applications from submission to approval, save time and effort, and deliver a desirable customer experience. A recent report from the Society for Human Resource Management (SHRM) and The Burning Glass Institute details how GenAI will have an outsized...

Today, enterprises find themselves on the cusp of a transformative era, poised to unlock unprecedented business value by harnessing the full potential of AI. According to McKinsey, 44% of companies implementing AI report reduced operational costs, with many also experiencing revenue growth. However, successful AI adoption and modernization involve more than just deploying the latest...

Have you encountered a bad situation that was made worse by something that is meant to help? Here’s a recent example of mine – I had to take my son to an emergency room while vacationing in Asia but the most frustrating part was dealing with insurance when we got home. The agent who initially processed my claim put me (and my money) in limbo – no external or internal follow-up...